Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels the same day you call. We stock common panel types and colors in our service vehicles, allowing our technicians to complete most panel repairs in a single visit. For custom or specialty panels, we can typically source replacements within 3-5 business days. Emergency panel repairs for security issues are prioritized and addressed within hours.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged from several causes: vehicle impact (the most common), severe weather including hail and wind-blown debris, age-related wear and deterioration, improper spring tension causing uneven movement, and accidental contact with tools or equipment stored in the garage. Regular maintenance helps identify early signs of panel wear before they become major problems. We recommend annual inspections to catch potential issues early.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer several financing options to fit your budget, including 0% interest for qualified buyers on select door models. We partner with trusted financing companies to provide flexible payment plans ranging from 12 to 60 months. During your free estimate, our technician can discuss all available options and help you find a payment plan that works for your situation.

Question 4

What is your warranty coverage?

Accepted Answer

We provide a comprehensive 3-year warranty on all our work, covering both parts and labor. This means if anything we install or repair fails within three years, we'll fix it at no additional cost to you. Many of the doors we install also come with manufacturer warranties ranging from 10 years to lifetime coverage. We'll explain all warranty details during your consultation so you know exactly what's covered.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door may take 4-6 hours. This includes removal and disposal of your old door, installation of the new door and all hardware, opener installation or reconnection, safety testing, and a walkthrough of operation and maintenance. Custom doors or complex installations may require additional time.

Question 6

Do you service all brands of garage doors?

Accepted Answer

Yes, our factory-trained technicians are qualified to work on all major garage door brands including Clopay, Amarr, Wayne Dalton, Overhead Door, CHI, and many others. We carry a comprehensive inventory of parts for most common makes and models, allowing us to complete most repairs in a single visit.

Question 7

What should I do if my garage door won't open?

Accepted Answer

First, check if your opener has power and the remote batteries are working. Try the wall button to rule out remote issues. Look for any visible obstructions in the door's path and check that the safety sensors are aligned (they should have steady lights). If the door still won't open, don't force it—this could cause additional damage. Call us for emergency service; we typically arrive within 30 minutes and can diagnose and repair most issues on the spot.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year for residential doors. This annual tune-up includes lubrication of all moving parts, spring tension adjustment, safety system testing, and a complete inspection to catch small issues before they become expensive repairs. Homes with higher door usage (multiple daily cycles) may benefit from semi-annual service.

Question 9

Are you licensed and insured?

Accepted Answer

Yes, Walterville Garage Doors is fully licensed, bonded, and insured in the state of Oregon. We carry comprehensive liability insurance and workers' compensation coverage, protecting both our team and your property. We're happy to provide proof of insurance upon request.

Question 10

What is the cost of a typical garage door repair?

Accepted Answer

Repair costs vary based on the type of repair needed. Simple fixes like sensor alignment or minor adjustments start around $75-150. Spring replacements typically range from $200-400 depending on the spring type. Panel replacements vary based on door style and material. We always provide upfront pricing before any work begins, so there are no surprises. Our service call fee of $49 is waived if you proceed with the recommended repair.

Frequently Asked Questions About Garage Doors

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